Yes, purchasing Patient Manager or Hospital Manager is a safe deal for you.

If you're not 100% satisfied using our system, you have available 30 days to request a refund.

The software is delivered as a Windows application. The typicall deployment is on premisse, however it can be configured to work over the internet.

In any scenario, the database will be hosted safely on your computers or on internet servers you own and control

The architecture is client-server, meaning that the installed software will connect to a database, either locally or on a server.

Our products are sold as subscription service, so you’ll be subscribing to license activations rather than owning the software outright.

This means you’ll pay a monthly or yearly fee per computer \ user \ terminal, and our company will be responsible with technical support, software maintenance and development of updates.

The software is a business software which manages critical business information, like patient records, billing records and so on. As a business owner, you do not want down times or interruptions in the workflow of your company. As part of the subscription you will be supplied with technical support, maintenance updates, feature updates and customizations.

All software updates are included for free, as part of your subscription.

As part of your subscription you will receive unlimited email support, and limited live support - depending on your plan and volume.

Live support which exceeds your included support, is paid. Also, software customizations per your requirements, are delivered as a paid service.

If the live support needed does not exceed the support included in your plan, there are no extra charges.

Yes, the software is using industry standard database systems, like MySQL and SQLServer. The scaling is only limited by the hardware and network infrastructure.

The system allows the import of patients lists, items, initial stocks, initial balances and so on, from CSV\Excel files. These formats can be typicaly exported from your old system.

For special migrations, we will provide them as a paid service. Kindly contact us at support@vertikalsystems.com for further discussions.

You can purchase online with credit card (Visa, MasterCard/Eurocard, American Express, JCB and Diners Club), PayPal. Online payments will be processed safely and securely through MyCommerce platform, a leading e-commerce provider

For other payment methods, like bank\wire transfers, kindly contact sales@vertikalsystems.com.

To start, first request a quote from the links below:
- for solo users or clinics - Quote Request for Patient Manager
- for large clinics or hospitals - Quote Request for Hospital Manager

We perform and deliver customizations on a case to case basis, depending on how they fit with the program's design. Contact us at support@vertikalsystems.com for further discussions.

After 30 days, the provided trial license will expire, and to continue using the system you will need to purchase a full license.

We hope that after the first month of trial you will know if the our system is a good fit for you. Should you have any further questions, contact support for assistance.

Should you need more time to trial in order to make the purchase decision, contact us for a license extension.

Various levels of support and consultations are available depending on your needs.

You can choose to work with our regional partners, who will offer on-premisse support, or with our support team via chat, phone, email.

Kindly check Hardware and Software Recommendations